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Call now for a FREE evaluation and consultation! 1-888-399-3111
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FAQ - Error Codes
Return to EPSsecurenet Help and
Support
1. Error - Terminal Not Setup This error occurs for two reasons. 1) You are not passing a proper IDNum Data Value to the gateway. Please refer to the Getting Started or Users Guide for more Information. 2) Your account has not be completed in the setup phase yet. Please be patient this phase should take no longer than 24 - 48 hours. 2. Error - Decline AVS This message indicates that a transaction submitted had a Credit Card number that did non match the Street Address or Zip Code associated with the card. 3. Error - Only Sales Allowed This error indicates that you are missing the TranType Variable in your form that is being used to submit information for payment. Please refer to the Getting Started or Users Guide. 4. Error - Inv Test Card This means that you are using Non - Valid Credit Card Information or you are using one of our test credit card numbers with a Transaction Amount over $10.00 . 5. Error - Format Error A Format Error means that there are missing fields , or data that needs to be sent for a proper transaction to be processed. Most likly the Credit Card Number or Expiration is missing. 6. Error - Invalid Numeric Invald Numeric error means that one the data types used for the tranasction is longer (More Characters) than is allows. 7. Error - Decline 05 This Decline code means that there is insufficent funds for in the account being used for the transaction. 8. Error - Call Center 01 Transaction Requires Voice Authorization 9. Error - Invalid Credentials Your EPSSecurenet account is not properly setup, if you recieve this error please contact customer support at 888.859.9219 . 10. Error - Inv Card Brand Your merchant account is not setup to accept the card type that was used for the transaction. Contact customer support at 888.859.9219 to add American Express, Discover, Diners, or another card type you would like to accept 11. Error - Decline 01 Please call for Voice Authorization. 12. Error - Decline 12 Expired Card. 13. Error - Decline 14 Invalid Card Number. 14. Error - Decline 41 Card is deactivated. 15. Error - Decline 51 Insufficient benefits, card not able to do benefits. 16. Error - Decline 61 Exceeds Limit. 17. Error - Decline 88 Card not activated. 18. Why does an approval code listed with AVS and CVV2 Declined transactions? Will the customers Credit Card be Debited? When a transaction is submitted
for authorization the cardholders account is checked first to
verify there are funds in the account, when this occurs and
there is money, an approval code is issued. After funds are
verified, the AVS and CVV2 information is verified and if the
AVS or CVV2 is incorrect the transaction is set to 'Nonsettle'
at the time when the account is batched out. No, the customers account is never debited for a declined transaction.
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© 2005-2006
Cornerstone Merchant
Services, Inc. All rights reserved. Not
responsible for typos, errors, or omissions. | |||||||||||||||||||||||||||||||||||||||