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EPSsecurenet Help
FAQ - Error Codes

Return to EPSsecurenet Help and Support
 

  1. Error - Terminal Not Setup
  2. Error - Decline AVS
  3. Error - Only Sales Allowed
  4. Error - Inv Test Card
  5. Error - Format Error
  6. Error - Invalid Numeric
  7. Error - Decline 05
  8. Error - Call Center 01
  9. Error - Invalid Credentials
  10. Error - Inv Card Brand
  11. Error - Decline 01
  12. Error - Decline 12
  13. Error - Decline 14
  14. Error - Decline 41
  15. Error - Decline 51
  16. Error - Decline 61
  17. Error - Decline 88
  18. Why does an approval code listed with AVS and CVV2 Declined transactions? Will the customers Credit Card be Debited?
     

1. Error - Terminal Not Setup

This error occurs for two reasons.

1) You are not passing a proper IDNum Data Value to the gateway. Please refer to the Getting Started or Users Guide for more Information.

2) Your account has not be completed in the setup phase yet. Please be patient this phase should take no longer than 24 - 48 hours.

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2. Error - Decline AVS

This message indicates that a transaction submitted had a Credit Card number that did non match the  Street Address or Zip Code associated with the card.

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3. Error - Only Sales Allowed

This error indicates that you are missing the TranType Variable in your form that is being used to submit information for payment. Please refer to the Getting Started or Users Guide.

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4. Error - Inv Test Card

This means that you are using Non - Valid Credit Card Information or you are using one of our test credit card numbers with a Transaction Amount over $10.00 .

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5. Error - Format Error

A Format Error means that there are missing fields , or data that needs to be sent for a proper transaction to be processed. Most likly the Credit Card Number or Expiration is missing.

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6. Error - Invalid Numeric

Invald Numeric error means that one the data types used for the tranasction is longer (More Characters)  than is allows.

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7. Error - Decline 05

This Decline code means that there is insufficent funds for in the account being used for the transaction.

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8. Error - Call Center 01

Transaction Requires Voice Authorization

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9. Error - Invalid Credentials

Your EPSSecurenet account is not properly setup, if you recieve this error please contact customer support at 888.859.9219 .

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10. Error - Inv Card Brand

Your merchant account is not setup to accept the card type that was used for the transaction. Contact customer support at 888.859.9219 to add American Express, Discover, Diners, or another card type you would like to accept

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11. Error - Decline 01

Please call for Voice Authorization.

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12. Error - Decline 12

Expired Card.

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13. Error - Decline 14

Invalid Card Number.

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14. Error - Decline 41

Card is deactivated.

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15. Error - Decline 51

Insufficient benefits, card not able to do benefits.

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16. Error - Decline 61

Exceeds Limit.

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17. Error - Decline 88

Card not activated.

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18. Why does an approval code listed with AVS and CVV2 Declined transactions? Will the customers Credit Card be Debited?

When a transaction is submitted for authorization the cardholders account is checked first to verify there are funds in the account, when this occurs and there is money, an approval code is issued. After funds are verified, the AVS and CVV2 information is verified and if the AVS or CVV2 is incorrect the transaction is set to 'Nonsettle' at the time when the account is batched out.
Therefore if there are funds, an approval code is issued, but if the CVV2 or the AVS are declined the approval code is voided at batch time.

No, the customers account is never debited for a declined transaction.

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