Return to EPSsecurenet Help and Support
 

1. Why does the shipping calculator only use UPS shipping fees?
2. How do we dispute a charge back?
3. Is there a way to calculate & apply sales tax based on the customer’s state & local county sales tax rate?
4. What is a charge back?
5. What are the differences between the methods used to redirect the customer to after a transaction has been processed?
6. How secure is my virtual terminal?
7. Can I change my EPSSecurenet password?
8. What does it mean to view reports in "real-time"?
9. Does the gateway provide fraud detection services?
10. What credit cards are supported?
11. What is the difference between EPSsecurenet's Virtual Terminal and the EPSsecurenet E-Commerce Gateway?
12. How does EPSsecurenet work?
13. What can I customize on my E-Commerce Gateway?
14. What is the Product Database?
15. How do I use the Product Catalog?
16. What is the CVV2 Code?
17. What is AVS (Address Verification Service)?
18. Do I Need a website to use EPSsecurenet?
19. How do I batch out EPSsecurenet?
20. How do I contact technical support?
21. What services does EPSSecurenet provide?
22. Can I share an Internet merchant account with other merchants?
23. What is EPSSecurenet Securenet Admin Area?
     

1. Why does the shipping calculator only use UPS shipping fees?

At this time EPSsecurenet has integrated UPSs online fees and services tool to make Merchant order fullfillment easer and allow for the customer to select there preferred shipping method.

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2. How do we dispute a charge back?

Charge backs are processed through the customer's credit card issuer and are held against your merchant account. EPSSecurenet is not a payment processor, we are a gateway provider, and are not part of the charge back process.  As such, our system would not contain any data or have knowledge of charge backs against your merchant account.

Since we are not part of this process, you need to contact your merchant provider in order to find out what you can do to dispute a charge back against your account.

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3. Is there a way to calculate & apply sales tax based on the customer’s state & local county sales tax rate?

Yes. To have EPSsecurenet auotmatically set shipping and Tax charges you need to using the SecureCart Method. You also need to setup your shipping information in the Product Database Area, and setup the Tax information in the Gateway Setup Area.

Tax will be applied to all products in the Product Database, and is applied to all customers that set the shipping state to any state but the one you are in.
Shipping will be applied based on the customers delivery method selected and the location that is set as the shipping address.

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4. What is a charge back?

A charge back is performed by a customer when the customer disputes a charge on their credit card statement.

If the charge is from your company and the customer has disputed it, the credit card issuer may return funds (taken directly from your merchant account) to settle the dispute with the customer.  You may also be hit with a charge back processing/penalty fee, if this happens.

You (the merchant) are notified via email, fax or letter after this happens.

We would not be aware of charge backs made against your account because the charge back process is handled separately from our system and is only between the customer's card issuing bank & your merchant bank processor.

To prevent charge backs, if a customer disputes a charge on their statement, you can make a return (to apply a credit to a customer's credit card after the transaction has been settled) with the cardholder.  If the transaction has not been settled, you may void the transaction.  This prevents the transaction from settling with the card-issuing bank.  In these cases, no charge backs may be applied if the transaction has been voided or if the funds have been returned to the cardholder.

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5. What are the differences between the methods used to redirect the customer to after a transaction has been processed?

After a transaction has been completed the merchant can select how the  customer is transfered back to either the merchants web site or attempt the transaction again. Depending on the merchants connection method (ie. SecureCart, SecureDirect or SecureGate) the customer can go back to the merchants information form on the merchants website, or the customer can be sent back to the EPSsecurenet Hosted information form, which is usally what will happen.

All of these settings are customizable in the Gateway Setup area of the administration site.

If you wish for the customer to be re-directed back to original website after a transaction has been approved , and the merchant does NOT want to collect any of the transaction information you would select 'Link' as the return method.

If you wish to collect data from the transaction the merchant would select 'Post' as the return method and the customer would click on a submit button after an approved transaction to send a background POST of the information back to the merchant website.

For the POST method you can set the gateway to automatically POST back to the merchant website after the transaction has been processed by setting 'Automatic POST ' to Yes. The automatic POST back occurs for approved AND denclined transactions.

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6. How secure is my virtual terminal?

The EPSsecurenet virtual terminal uses the latest 128-bit SSL encryption technology, so security is state of the art. Only you have access, and your login is protected by the government and VISA CISP (CardHolder Information Security Protocol ) standards.

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7. Can I change my EPSSecurenet password?

You can edit your EPSsecurenet account information by clicking on the 'Account Info.' Link located on the top of the menu system on the left side of the screen. We recommend that you do this at least once a month and create a password using mixed letters and numbers at least 8 characters long.

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8. What does it mean to view reports in "real-time"?

Viewing reports in “real-time” means that as soon as you complete a transaction, you can view the activity in your EPSsecurenet Transaction Reports right away, without having to wait for it to show up.

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9. Does the gateway provide fraud detection services?

Currently the system supports AVS and CVV2 verification  services. These methods of fraud protection are automatically set to there highest levels to ensure the protection of our merchants and there clients.

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10. What credit cards are supported?

American Express, MasterCard, Visa, Discover, Diners Club/Carte Blanche and JCB are supported.

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11. What is the difference between EPSsecurenet's Virtual Terminal and the EPSsecurenet E-Commerce Gateway?

The two products are intended to serve different purposes. EPSsecurenet's Virtual Terminal is a virtual Point of Sale terminal, accessible through a Web browser. It works similarly to the Point of Sale terminals you see at retail stores. The Virtual Terminal is ideal for retail, mail order, or telephone order situations.

EPSsecurenet E-Commerce Gateway is a commerce-enabling tool for merchant Web sites. It is intended for e-commerce situations where easy integration is important. To make EPSsecurenet E-Commerce Gateway even easier to integrate, it is already integrated with our SecureCart e-commerce shopping cart software.

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12. How does EPSsecurenet work?

SecureDirect

In this mode, EPSsecurenet collects the minimum amount of information possible from the customer to process a transaction. This mode requires you to collect all the customer's address and contact information on your web server before sending anything to EPSsecurenet.

SecureGate

SecureCart mode does all the work for you. You pass the chargetotal to EPSsecurenet via your web site and EPSsecurenet collects the customer's address, contact, and transaction information and processed it for you.

SecureCart

SecureCart mode provides you with the simplest way of processing from your website. You use the Web-Based administration tools (Cart Builder, Product Database) to store your products and create the form that connects to our SecureCart Shopping cart system. Using this method you can have a shoping cart that will store the customers product selections untill they close there browser, or process there order.

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13. What can I customize on my E-Commerce Gateway?

Using the 'Gateway Config. Tool you can customize your e-commerce payment forms, recipt notices, including as the colors, logos, and wording.

Please consult your EPSsecurenet Users Guide for step by step detailed information.

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14. What is the Product Database?

The Product Database is a feature that enables you to load up to 200 products that can be selected from the SecureCart System to quickly build the SecureCart connection form. It also allow you to add new products to the shopping cart system, block customers from purchasing our of stock products, set tax prices and shipping costs.

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15. How do I use the Product Catalog?

To add new products or services to your database begin entering information into the form under 'Add to Product Database'.

- Product ID : This is a unique ID number for that product you can use letters or numbers
- Name : Product/Service Name.
- Discription : Discription of what the product or service is or does.
- Price : Cost of product or service.
- Item Weight : If this product is shipped, this is used to calculate the cost of shipping for the product through UPSonline Tools.
- In Stock : Set to Yes/No depending on whether the product or service is available.

To edit a product or service just click on the product Id number which will open an edit screen for that product or service.

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16. What is the CVV2 Code?

Card Verification Value 2 (CVV2)

Is a three-digit number imprinted on the signature panel of Visa cards to help card-not-present merchants verify that the customer has a legitimate card in hand at the time of the order. The merchant asks the customer for the CVV2 code and then sends it to the card Issuer as part of the authorization request. The card Issuer checks the CVV2 code to determine its validity, then sends a CVV2 result back to the merchant along with the authorization. CVV2 is required on all Visa cards.

To protect CVV2 data from being compromised, Visa U.S.A. Inc. Operating Regulations prohibit merchants from keeping or storing CVV2 numbers once a transaction has been completed.

This is the three-digit number imprinted on the signature panel of Visa cards and a 4 digit number imprinted on the front of an American Express Card.

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17. What is AVS (Address Verification Service)?

Address Verification Service (AVS)

Allows card-not-present merchants to check a Visa cardholder's billing address with the card Issuer. The merchant includes an AVS request as part of the authorization and receives a result code indicating whether the address given by the cardholder matches the address on file with the Issuer.

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18. Do I Need a website to use EPSsecurenet?

No. There is an available 'Virtual Terminal' which acts like a physical credit card terminal except it is total web-based so it can be accessed and used from any location with an active Internet Connection.

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19. How do I batch out EPSsecurenet?

EPSsecurenet automatically batches out at the end of the day.

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20. How do I contact technical support?

Technical Support Contact Information
E-Mail : webmaster@epssecurenet.com
Tel. 1.800.536.4621

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21. What services does EPSSecurenet provide?

EPSSecurenet provides Secure , Real-time online credit card payment processing, via a website, recurring transaction, or through the Virtual Terminal.

EPSSecurenet provides a highly scalable , secure , and reliable payment system that can enable a business to process individual credit cards , subscription serivces , and website transaction in realtime.

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22. Can I share an Internet merchant account with other merchants?

No. Doing so is referred to as a processing "factory." This is normally against Visa/MasterCard regulations and may result in your Internet merchant account being terminated by your acquirer.

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23. What is EPSSecurenet Securenet Admin Area?

SecurenetAdmin is an online merchant support service for EPSSecurenet customers. With SecurenetAdmin you can manage your transaction activity and EPSSecurenet account.  SecurenetAdmin's tools give you access to customized reports, search utilities, transaction information, a manual transaction terminal, and much more.

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