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1. How do I view all of my transaction activity?
2. How do I process a credit card transaction using the Virtual Terminal?
3. How do I credit a customer's transaction?
4. How do I view the details of a transaction?
5. What is Periodic Billing?
6. What is transaction processing?
7. How does the transaction processing work?
8. How long does a typical transaction take?
9. Does EPSSecurenet authorize transactions?
10. How can I manually process transactions?
11. Can I void a transaction?
12. One of my customers accidentally placed duplicate orders on my web site. How do I deal with this situation?
13. Why is the 'Credit' link disabled for some transactions?
14. Can I credit a customer's transaction to a different card than the one used for the original transaction?
15. I get a "Can't Open transactions.myd" error whenever I process cards
     

1. How do I view all of my transaction activity?

All Transaction activity processed with the EPSsecurenet System can be viewed online.

This transaction could come from your virtual  terminal or your website. Credit card transactions are all shown online.
Access the reports by clicking on the ' View Trans. ' link under the Trans. Report heading.

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2. How do I process a credit card transaction using the Virtual Terminal?

1) Click the 'Virtual Terminal' under the Trans. Options Heading.
2) Complete the form using the customer information.
3) Click on 'Submit Sales Transaction'
4) Done.

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3. How do I credit a customer's transaction?

To credit a customer transaction, you need to locate that transaction in your transaction report.
1) Click on 'View Trans.'
2) Locate the transaction to credit.
3) Click on the 'Credit' link listed with the customer's transaction.
4) Review the transaction information in the credit form, and make any nessary changes.
5) Click the 'Submit Customer Credit Button'
6) Done.

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4. How do I view the details of a transaction?

Click on the 'View Trans.' link under the Trans. Report heading. Locate the transaction you would like to view. Click on the 'Details' link listed with the transaction.
A new window will open with all of the transaction information.

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5. What is Periodic Billing?

Periodic Billing allows you to charge a customer's credit card for the same amount for a specified period of time.

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6. What is transaction processing?

Transaction processing involves the round trip transfer of financial data (for example, consumer credit card information), from a merchant's web site to a processing network (such as EPSSecurenet), and thereafter completes the transfer of funds to the merchant's financial institution.

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7. How does the transaction processing work?

EPSSecurenet provides merchants connectivity to EPSSecurenet's payment system, that manages the transactions throughout the financial networks of many different banks. For transaction authorization, EPSSecurenet establishes a secure link with the processing server over the Internet using an VPN connection, and transmits the encrypted transaction request.
It receives the request and transmits it over a private network to the appropriate financial processing network. When the financial network returns an authorization response, this response is transmitted to the EPSSecurenet client via the same session.

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8. How long does a typical transaction take?

A typical transaction - including the response - will occur within 3 - 5 seconds.

If you do not receive a transaction response, or if you receive a "time out" error message, there may be problems with your Internet service, or other network communication errors. Check with your system administrator to verify that your system's Internet connections are functioning. If you are still experiencing errors, contact EPSSecurent Technical Support at 1-800-536-4621 or webmster@epssecurenet.com.

To determine whether a transaction was processed during a time-out error, you can access the SecurenetAdmin Area web site and check the transaction report.

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9. Does EPSSecurenet authorize transactions?

No. EPSSecurenet relies on banks and payment processors for authorizing transactions.
EPSSecurenet does not define the time periods of authorizations, nor does it influence the approval or denial of a transaction. Only acquirers perform these functions.

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10. How can I manually process transactions?

You can manually process transaction as well as issue credits, through EPSSecurenet's SecurenetAdmin Virtual Terminal.

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11. Can I void a transaction?

No, at this time the EPSSecurenet system is not able to void a transaction, only process credits.

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12. One of my customers accidentally placed duplicate orders on my web site. How do I deal with this situation?

Access EPSSecurenet SecurenetAdmin transaction report page, locate the proper transaction click on the 'Credit' link and issue a credit for the proper amount to the customer.

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13. Why is the 'Credit' link disabled for some transactions?

The 'Credit' link is only available for transactions that were originally approved.

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14. Can I credit a customer's transaction to a different card than the one used for the original transaction?

No, EPSSecurenet requires that all credits must be run against the original purchase card.

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15. I get a "Can't Open transactions.myd" error whenever I process cards

You are still getting authorizations on the card, but the information is not being stored in our reporting system. Print the page for your records and notify us of the problem.

As of 3/16/05, every transaction will have an additional layer of redundancy that will allow us to recreate those transactions in your reporting system. Call 1.800.863.5995 x 120 if this error occurs and we'll repair the table.

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